Refund Policy

Overview

We want you to be satisfied with your KMP Care360 experience. This policy explains when and how refunds are issued.

Eligibility for refunds

Refunds may be issued if a service is not delivered, is cancelled by us, or if a duplicate payment is made.

Refund requests must be raised within 7 days of the scheduled service date.

Non-refundable cases

Services that have already been delivered, and bookings cancelled after a Care Partner has started the assignment, are generally non-refundable.

Processing time

Approved refunds are processed to the original payment method within 5–10 business days.